Kiosk maker Frank Mayer launches bill payment unit

Frank Meyer and Associates, the manufacturer of interactive kiosks and retail displays, has added the Gateway kiosk to its product line, a Press release said on Tuesday (February 22).

The new unit offers a bill payment option for businesses that want to offer automated cash payment and recycling.

The release says the Gateway kiosk comes with payment processing capabilities, capable of taking Europay-MasterCard-Visa-standard (EMV) contactless cards, or cash payments, and dispensing exact change.

Self-service bill payment solutions can work in applications such as government, retail, and attractions.

“Overall, self-service technology offers multiple benefits focused on convenience and ease of use,” said Mike Mayer, president of Frank Mayer and Associates. “But the specific benefit of a bill payment kiosk is to provide a variety of payment options to customers in accessible locations.”

Read more: Restaurants attract tech-seeking consumers with QR code payments and self-service kiosks

PYMNTS wrote that restaurants have had to innovate to stay ahead of current trends for customers.

A recent PYMNTS report indicates that one in four customers would be encouraged to buy more at a restaurant if it included an order at a self-service kiosk.

And 23% said they would if they had access to auto-updating menus, and 23% more would pay with digital wallets if they could.

Meanwhile, another 19% would be in favor of in-store QR codes.

According to Steph So, head of digital experience at Shake Shack, kiosks are “grossly undervalued” as a way for restaurants to succeed.

“The customer definitely voted that the experience of ordering at a kiosk versus ordering face-to-face with a person was actually preferred,” she said.

QR codes can be more divisive – while younger customers may favor them, older people in particular find the experience difficult.

“They don’t know how to access the QR code…and that hampers the whole customer experience,” said Michele Baker Benesch, president of Menu Men, a company that designs and manufactures print and digital menus.

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NEW PYMNTS DATA: ACCOUNT OPENING AND LOAN SERVICE IN THE DIGITAL ENVIRONMENT

On: Forty-two percent of US consumers are more likely to open accounts with financial institutions that facilitate automatic sharing of their bank details upon sign-up. The PYMNTS study Account opening and loan management in the digital environmentsurveyed 2,300 consumers to explore how FIs can leverage open banking to engage customers and create a better account opening experience.


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Elaine R. Knight