How to get the $1,000 NSW flood payment

From July 7, those severely affected by flooding in New South Wales will now be eligible for a one-time payment of $1,000 for adults and $400 for children.

The Albanian government today announced the rollout of disaster payments starting tomorrow for eligible residents in 23 Local Government Areas (LGAs) affected by severe storms and flooding.

The savage weather has continued to impact large areas of metropolitan Sydney and the New South Wales east coast since its resurgence in recent weeks.

Claimants can access the Disaster Payment through the MyGov portal from 2 p.m. on Thursday, July 7.

Applicants can also call the Australian Government’s Emergency Information Line on 180 22 66 from 2 p.m. Thursday.

Essentially an extension of the payment announced for residents of Queensland and northern New South Wales earlier in the year, claimants submit a questionnaire and information about the impact of the floods on their household.

Are you eligible?

As part of the Australian government’s one-time disaster recovery payment, $1,000 will be awarded per eligible adult and $400 per eligible child.

Disaster Recovery Allowance (DRA) has also been made available to help employees and sole traders who suffer loss of income as a direct result of a major disaster and is payable for up to 13 weeks. The DRA is taxable.

To meet the eligibility criteria, residents claiming Disaster Payment must have been impacted in the suburbs of Blackville, Blue Mountains, Camden, Canterbury Bankstown, Campbelltown, Central Coast, Cessnock, Fairfield, Georges River, Hawkesbury, Hornsby, Kiama, Lithgow, Liverpool, Northern Beaches, Penrith, Shellharbour, Shoalhaven, Sutherland, The Hills, Wingecarribee, Wollondilly and Wollongong.

Equivalent financial assistance will also be available for eligible New Zealand citizens (special category “unprotected” visas, subclass 444 holders) affected by the floods.

Prime Minister Anthony Albanese said the resilience of communities had been tested time and time again over the past few years.

“It’s heartbreaking to think that for many people this is the third or fourth time in 18 months that their lives have been disrupted by a natural disaster of this magnitude,” Mr Albanese said.

“I want everyone in an area affected by flooding to know that the Commonwealth is ready and committed to providing support now and throughout the recovery.”

For emergency storm assistance, call the State Emergency Service on 132 500. You can also visit In the event of a life-threatening emergency, dial 000 (triple zero).

Australian banks lend a hand

Ahead of the government’s announcement on Wednesday, three of Australia’s major banks declared their own emergency aid packages.


On Monday, the Commonwealth Bank (CBA) and ANZ pledged to provide their own financial support and assistance to customers affected by the floods. NAB followed suit by releasing its financial support measures on Tuesday.

CBA has outlined a range of options for its customers as part of their emergency assistance, including:

  • Personalized payment terms for your home loan, credit card, personal loan and some business loans.
  • Exemption from fees and charges.
  • Temporary overdrafts, additional loans or emergency credit limit increases (subject to credit approval).
  • Removal of fees and notice periods for early access to term deposits.
  • For CommInsure customers, we are able to help with emergency accommodation if your home has been damaged.
  • Restructuring of loans for business clients and existing loans.
  • Waiver of fees for temporary and damaged merchant EFTPOS terminals, as well as support of merchant terminal rental fees.
  • We can also expedite claims with CommInsure for customers seeking assistance through their home and contents insurance.

The ABC is encouraging those affected to visit the nearest Commonwealth Bank branch, contact the bank using the CommBank app or telephone 1800 314 695 to discuss their personal situation.


ANZ took a similar approach, announcing a financial relief package available to its affected customers.

The measures described in the relief program include:

  • Short-term payment relief on home loans, credit cards, personal loans and some business loans (we may still charge interest during this time)
  • Corporate Loan Restructuring Fee Waiver
  • Removal of fees for early access to term deposits

ANZ customers affected by the floods are encouraged to visit their local branch when it is safe to do so, or contact their relationship manager to discuss the impact on their business or personal situation.


The bank is urging customers who have been affected by the floods to get in touch to consider a range of financial relief measures, including:

  • Loan deferral or reduced repayment terms for home, personal, and some business loans.
  • Defer future credit card payments.
  • Waiver and/or reimbursement of fees and charges, including for example: merchant terminal fees and term deposit early access fees.

NAB customers can go to their nearest open branch, where it is safe, contact their banker directly or call NAB Assist on:

  • 1300 308 132 for individuals (8 a.m. to 8 p.m. Monday to Friday or 9 a.m. to 1 p.m. Saturday AEST/AEDT);
  • 1300 769 650 for business customers (8am-5pm Mon-Fri AEST/AEDT) Visit
  • Agri customers who need help can contact their banker.

Photo by Jim Gade via Unsplash

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Elaine R. Knight