Atmos Energy has temporarily suspended natural gas disconnections and offers installment payment plans

LUBBOCK, Texas (KCBD) – Atmos Energy reminds customers struggling to pay their monthly natural gas bill that payment options and financial assistance are available.

Widespread recommendations to stay home amid the public health emergency worry many Americans about balancing unplanned energy costs with the desire for a comfortable home.

“To help those in financial difficulty, we have temporarily suspended natural gas disconnections for non-payment and are offering installment payment plans. In addition, financial assistance is available through local support agencies, ”said Jeff Martinez, vice president of customer service at Atmos Energy. “We encourage customers who are having difficulty contacting us. Making a partial payment will prevent you from building up a large balance that will be more difficult to pay off later.

Additional federal assistance funds have been released due to COVID-19 through the Low Income Home Energy Assistance Program (LIHEAP), in addition to Atmos Energy’s Sharing the Warmth funds.

Sharing the Warmth is a program that leverages the generosity of customer donations with additional contributions from Atmos Energy to amplify the amount of help offered. Atmos Energy then partners with local agencies to offer program funds to eligible customers.

Atmos Energy also offers installment plans that spread payments of the total balance over time.

During this time, there are no fees or additional charges. To set up an installment plan, visit, log into the Atmos Energy Account Center and select the Payment Assistance tab, or call the Atmos Energy Customer Service Team at 888.286.6700 Monday to Friday, 7 a.m. to 6 p.m. Central Daylight Time .

Financial assistance is available on a first come, first served basis to eligible residential customers through a local energy assistance agency.

To locate an agency, visit or call 211. Customers who need solutions to meet their monthly natural gas expenses are encouraged to contact Atmos Energy’s customer service team at 888.286.6700 or visit the account center at

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Elaine R. Knight

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