dealership-tried to rip me off

[PToholicsAnonymous]

I would have handled (the complaint) in person at the dealer and NOT on the phone. Make your case face to face.

....and Nothing is Free (ie; free lifetime oil changes).

[Teddybear1950]

Quidness

Make sure you let us know how you finally decide to handle this and what (if any) the results are of your actions.

Like I said in my otherpost I agree DC is the way to go.

Best of luck

[Mark1]

I have found you can get better satisfaction if you do it nicley. Rather that "let them have it" , just bring it by and show them they did not do what you paid for. All service reps I have done this with have fixed the problems right away a lot of times pulling somebody off another job to fix mine. Wile it feels good to let them have it, it does not inspire people to do a good job. They key for the consumer is to remember, The company will still be there if you never come back. "Every Customer Counts" it total BS to make the customer feel good. 1 customer will not effect the bottom line at all. And if you "let them have it" then never come back That is one a$$hole customer they dont have to deal with any more.

Reading this it sounds like i am defending the dealer. But I am not. I only know what happend on the other side. I used to be a paint shop manager and saw this a few times. And am emparting my wisdom (?) on the subject. I know I would make it right a lot faster with someone who is nice to me then someone who is trying to bully me into fixing it.

[PTRobert]

Document your experience with the dealership and call DC's 800 number - 1-800-992-1997. Also, find out if your state has a version of California's Bureau of Automotive Repair - those guys typically investigate and fine any dealership/ repair shop accused of not performing work that has been paid for.

Oh yeah, let them know you posted the issue on the PTE forum and now owners across the world now know not to go to their dealership.

Hope all works out well for you. I had lifetime "free oil changes" too and the dealership didn't put in enough oil and it was low a short time later. Did the oil change this time myself in 10 minutes (super easy on the PT).

[BraytonAK]

I had enough of similar quirks with the dealership where I bought my car, so I stopped taking it there. They sent surveys in the mail after every visit, and I finally mailed two of them back completely blank. They promptly stopped sending surveys, and I promptly requested a refund of the Lifetime Oil & Filter service. They automatically sent the oil service refund to my lien holder and the rest was history. The non-.5 Star dealership in own is much, much older, and far better. I could go on for pages describing the differences, but I'll spare you.

[goldenturtle]

Quidness, I used to work for Sears auto center they will rotate your tire for NO charge but if you want them balanced it will cost you 9.99 a tire That is also a liftime deal. And no you dont have to buy your tires there!!!! I agree with with Mark 1 be calm when you talk to the dealer, Good luck!

[headrat]

Originally posted by goldenturtle
Quidness, I used to work for Sears auto center they will rotate your tire for NO charge but if you want them balanced it will cost you 9.99 a tire That is also a liftime deal. And no you dont have to buy your tires there!!!! I agree with with Mark 1 be calm when you talk to the dealer, Good luck!

Ditto!!

[basset hound]

Go easy on the dealer and it may pay off. Come down on them and there is no where to go with solving the problem. Sure you could go to another dealer, but what do you do when you run out of them?

I have a super dealer for servicing my PT Cruiser. If they ever make a mistake like that I'll be very surprised. The manager of the service department really does a good job and so do all of his workers. They all understand that I want the best service for all three of our Chryslers. In return they give me a discount on all work and give me every price break that they can. Part of the reason that we get along so well is that we have a common goal. That is to please me and give me the service I want. In return they get to do all my work.

[GregsPT]

The best thing you can do is find another dealer. They cut corners and the one time it's really important you could be left in trouble. If you haven't had the car very long you should get a dealership survey from Chrysler. They get allot of flack from DC if there is a bad survey. Trust me it's the best way to get even

[danijoe]

I'm assuming you have wheels and not wheel covers, becaus I thought that happened to me once, I noticed the wheel covers were covered in brake dust after the tire rotation, so I questioned it and I felt like a jerk when the svc mgr said we rotated the tires but not the wheel covers, oops my mistake.